Identityof the Data Controller and Contact Details
- What are the data protection rules?
- Special Category Data
- Criminal Conviction Data
- Type of Information Collected
- Technical Information We Collect on Our Website
- How we may use this technical information
- Use of Information Collected
- Third Party Data Processors
- International Transfers
- Data Retention
- Your Data Protection Rights
- How You Exercise Your Rights
- Your Right to Lodge a Complaint
- Security of your Personal Data
- Sale of Business
Existenceof Automated Decision-Making
- Children’s Personal Data
- Policy Approval
Thank you for visiting our website (“website” includes any mobile or other applications giving you access to websites).
- where we obtain the data from,
- what we do with that data,
- how we comply with the data protection rules,
- who we transfer data to and
- how we deal with individuals’ rights in relation to their Personal Data.
Any Personal Data is collected and processed in accordance with Irish and EU data protection laws.
Please note that we may disclose individuals’ information to trusted third parties for the purposes set out and explained in this document. We require all third parties to have appropriate technical and operational security measures in place to protect your Personal Data, in line with Irish and EU laws on data protection.
We will not disclose personal information to any third party without your consent or on one of the grounds listed herein, except in incidences where an individual is potentially at risk or where the law requires it.
We are not responsible for the content or the privacy policies for any websites that we provide external links to.
We need to demonstrate accountability for our data protection obligations. This means that we must be able to show how we comply with the data protection
Our Data Protection coordinator can be contacted as follows:-
Telephone: +353 1 961 0048
Post: ClearStory International, The Cube IADT, Dun Laoghaire, County Dublin
Data protection provides rights to individuals with regard to the use of their Personal Data by organisations, including ClearStory International. Irish and EU laws on data protection govern all activities we engage in with regard to our collection, storage, handling, disclosure and other uses of Personal Data.
Compliance with the data protection rules is a legal obligation. In addition, our compliance with the data protection rules helps individuals to have confidence in dealing with us and helps us to maintain a positive reputation in relation to how we handle personal information.
The data protection rules that apply to us are currently contained in the Data Protection Acts 1988 and 2003 not repealed, the Data Protection Act 2018, in the ePrivacy Regulations 2011, the EU General Data Protection Regulation (EU Regulation 679/2016) (the “GDPR”) and in related legislation (together the “
“Data controllers” are the people who or organisations which determine the purposes for which, and the manner in which, any Personal Data is processed, who/which make independent decisions in relation to the Personal Data and/or who/which otherwise control that Personal Data.
What are the data protection rules?
This Policy aims to ensure compliance with the relevant data protection laws. We aim to comply with the following:
- Lawfulness, fairness and transparency – Personal data must be processed lawfully, fairly and in a transparent manner.
- Purpose Limitation. Personal data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
- Data minimisation – Personal Data must be adequate, relevant and limited to what is necessary
inrelation to purposes for which they are processed.
- Accuracy – Personal data must be accurate and, where necessary, kept up to date. Inaccurate Personal Data should be corrected or deleted.
- Retention – Personal data should be kept in an identifiable format for no longer than is necessary.
- Integrity and confidentiality – Personal data should be kept secure.
- Accountability – An important change for Data Controllers. Under the GDPR, we must not only comply with the above six general principles but we must be able to demonstrate that we comply by documenting and keeping records of all decisions.
Special Category Data
We will not collect special category data from you.
Criminal Conviction Data
We will not collect criminal conviction data from you.
Type of Information Collected
We collect two types of information:
“Personal data” means any information relating to
- enquire about a service or product
- order products and services from us
- seek assistance and support, for example, by emailing us or completing an online contact form
- apply for a job
- accept a job
- visit our website (this will depend on cookies and tracking)
otherwisegive us personal information via any of our digital platforms.
We hold personal data about you, including:
- your personal details including your name, address, email address, phone numbers
- Information about your location when you access the Site
Technical Information We Collect on Our Website
Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site. A cookie contains your contact information and information to allow us to identify your computer when you travel around our site for the purpose of helping you accomplish your contact with us or purchase. Most web browsers automatically accept cookies, but, if you wish, you can set your browser to prevent it from accepting cookies. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.
Certain information in relation to web usage is revealed via our internet service provider who records some of the following data. The information we receive depends upon what you do when visiting our site:
- The logical address of the server you are using.
- The date and time you access our site.
- The pages you have accessed and the documents downloaded.
- The previous Internet address from which you linked directly to our site.
- Some of the search criteria you are using
How we may use this technical information
Aggregate cookie and tracking information may be shared with third parties.
The technical information is used to allow us
Some of the above information is used to create summary statistics which allow us to assess the number of visitors to the different sections of our site, discover what information is most and least used, inform us on future design and layout specifications, and help us make our site more
We will make no attempt to identify individual
Use of Information Collected
We collect and use your information for the following purposes:
- To deliver service to you as a client. This data processing is necessary to fulfil the contract between us and you as the customer.
- To approach you with the opportunity to publish on one of our clients. We process this data on a legitimate interest basis.
- To perform the services requested, for example, if you fill out the “Get in Touch” Web form, we will use the information provided to contact you about your request. This data processing is necessary to provide or fulfil a service requested by or for you.
- To perform marketing purposes, for example, we may use
informationyou provide to contact you to further discuss your interest in the service and to send you information regarding the organisation such as our products or services. This data processing for marketing purposes is a legitimate business interest.
- To operate and improve our Website, for example, we may analyze and process information for the purpose of improving the customer experience. Information collected may include your browser type and language, or the city or region or country from which you accessed the Website, as well as the ways you interact with the Website, such as pages visited, time spent on pages, the number of clicks and the domain names. We may use third-party analytic providers and technologies, including cookies and similar tools, to assist. We process this information given our legitimate business interest to improve the Website and our customer’s experience with it.
- For payment purposes, for example, to collect payment from you where applicable. This data processing is necessary to provide or fulfil a service requested by or for you.
We strive to provide you with choices regarding certain Personal Data uses, particularly around marketing and advertising. At the point at which you provide us with your Personal
We may use your Personal Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant
We will not share your Personal Data with any third party for marketing purposes.
You may object to direct marketing by using the contact details herein to opt-out.
Third Party Data Processors
We may use trusted third parties as data processors. We require all third parties to have appropriate technical and operational security measures in place to protect your Personal Data, in line with Irish and EU laws on data protection. Any such organisation or individual will have access to personal information needed to perform these functions but may not use it for any other purpose.
Specifically, we need to have written agreements in place with all of our data processors and, before we sign each agreement, we need to have vetted and
These providers may be updated from time to time and for any further details contact the Data Controller.
We may pass on your details if we are under a duty to disclose or share a Data Subject’s Personal Data in order to comply with any legal obligation, or in order to enforce or apply any contract with the Data Subject or other agreements; or to protect our rights, property, or safety of our employees, customers, or others. This includes reporting information about incidents (as appropriate) to the law enforcement authorities and responding to any requirements from law enforcement authorities to provide information and/or Personal Data to them for the purposes of them detecting, investigating and/or prosecuting offences or in connection with
Other than the above, we will not disclose personal information to any third party without your consent except in incidences where an individual is potentially at risk or where the law requires it.
When we transfer your Personal Data out of the EEA, we ensure an adequate degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your Personal Data to countries that have been deemed to provide an adequate level of protection for Personal Data by the European Commission.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give Personal Data the same protection it has in Europe.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to Personal Data shared between
the Europeand the US.
Please contact us if you want further information on the specific mechanism used by us when transferring your Personal Data out of the EEA.
We have a documented data retention schedule. We will only retain your Personal Data for as long as necessary to fulfil the purposes we collected it for and for up to seven (7) years afterwards or otherwise permitted by applicable laws. We may also retain your information during the period of time needed to complete our legitimate business operations, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Under certain circumstances, by
- Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
- Request access to your personal information (commonly known as a “Data Subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
- Object to
processingof your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
- Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
- Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for
exampleif you want us to establish its accuracy or the reason for processing it.
- Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
How You Exercise Your Rights
We have appointed a Data Protection Coordinator to monitor compliance with our data protection obligations and with this policy and our related policies. If you have any questions about this policy or about our data protection compliance, please contact the Data Protection Coordinator.
Data subjects must make a formal request for Personal Data we hold about them or otherwise to exercise their data
We are obliged to comply with exceptions to your requests
Our Data Protection Coordinator can be contacted as follows:-
via email at
via post at
ClearStory International, The Cube IADT, Dun Laoghaire, County Dublin
Your Right to Lodge a Complaint
You as the Data Subject have the right to complain at any time to a data protection supervisory authority in relation to any issues related to our processing of your Personal Data. As our organisation is located in Ireland and we conduct our data processing here, we are regulated for data protection purposes by the Irish Data Protection Commissioner.
You can contact the Data Protection Commissioner as follows:
Use their website www.dataprotection.ie
Phone: +353 57 8684800 or +353 (0)761 104 800
Address: Data Protection Office – Canal House, Station Road, Portarlington, Co. Laois, R32 AP23. Or 21 Fitzwilliam Square Dublin 2. D02 RD28 Ireland.
You may withdraw consent at any time by providing an unambiguous indication of your wishes by which you, by a statement or by a clear affirmative action, signify
Withdrawal of consent shall be without effect to the lawfulness of processing based on consent before its withdrawal.
Security of your Personal Data
We take appropriate security measures against unlawful or unauthorised processing of Personal Data, and against the accidental loss of, or damage to, Personal Data.
We have put in place procedures and technologies to maintain the security of all Personal Data from the point of collection to the point of destruction. Personal data will only be transferred to a data processor if they agree to comply with those procedures and policies, or if they put in place adequate measures himself. In addition, we have appropriate written agreements in place with all of our data processors.
We maintain data security by protecting the confidentiality, integrity and availability of the Personal Data, defined as follows:
- Confidentiality means that only people who are authorised to use the data can access it.
- Integrity means that Personal Data should be accurate and suitable for the purpose for which it is processed.
- Availability means that authorised users should be able to access the data if they need it for authorised purposes.
We follow strict security procedures in the storage and disclosure of your Personal Data, and to protect it against accidental loss, destruction or damage. We use third party vendors and hosting partners to provide the necessary hardware, software networking, storage, and related technology required to run. The data you provide to us is protected using modern encryption, intrusion prevention, and account access techniques.
Sale of Business
Automated Decision Making refers to a decision which is taken solely on the basis of automated processing of your personal data. This means processing using, for example, software code or an algorithm, which does not require human intervention.
As Profiling uses automated processing, it is sometimes connected with automated decision making. Not all profiling results in automated decision making, but it can do.
As a responsible company, we do not use automatic decision-making or profiling.
Children’s Personal Data
If you would like to make use of our services and you are not yet 18 years old, we require that an adult is present when you register. Where consent is required to process your Personal Data as a child, we will obtain that consent from the adult who is authorised to give the consent on your behalf.
This Policy has been approved and authorised by:
NAME: James McCann
SIGNATURE: James McCann
POLICY IMPLEMENTATION DATE: 01.01.2018